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[Doxygen] Add troubleshooting for card pictures and logs (#7125)
* [Doxygen] Add troubleshooting for card pictures and logs Took 3 minutes * Apply suggestion from @tooomm Co-authored-by: tooomm <tooomm@users.noreply.github.com> * Apply suggestion from @tooomm Co-authored-by: tooomm <tooomm@users.noreply.github.com> * [Doxygen] Address review feedback on troubleshooting docs - enabling_debug_logs.md: use shell code fence for terminal commands, add export alternative for macOS - fixing_card_pictures.md: split log section into 'Check Logs' and 'Enable Picture Loader Debug Logs', remove hardcoded URL list (defaults may drift), remove redundant Scryfall/Gatherer note (covered in Provider Accuracy section) Took 1 minute --------- Co-authored-by: Lukas Brübach <Bruebach.Lukas@bdosecurity.de> Co-authored-by: tooomm <tooomm@users.noreply.github.com>
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- @subpage beta_release
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## Troubleshooting
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- @subpage fixing_card_pictures
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- @subpage enabling_debug_logs
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## Syntax Help
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- @subpage search_syntax_help
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@page enabling_debug_logs Enabling Debug Logs
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Cockatrice ships with a "diagnostics mode" that prints detailed debug messages about what the client is doing. This is
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extremely useful when asking for help, because it shows exactly what happened: which URL the card picture loader tried,
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whether it found or missed a file on disk, whether a download succeeded or failed, which redirects were followed, and
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much more. Each of these messages belongs to a category, and you can enable or disable categories individually.
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Don't worry, this sounds more technical than it is. You only need to do two things: create one small text file, and tell
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Cockatrice where it is. There are no installation steps and you can undo everything later (see [When you are
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done](#when-you-are-done)).
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# Step 1: Create the file
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Open a plain text editor (Notepad on Windows, TextEdit on macOS, or any text editor on Linux) and paste the following
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content:
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```ini
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[Rules]
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# The default log level is info
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*.debug = false
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# Turn on debug level logs for the card picture loader and all its sub categories
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card_picture_loader.* = true
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```
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Save the file with the exact name `qtlogging.ini` in a place you can find again, for example your Documents folder.
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\attention The file name matters: it must be `qtlogging.ini`, not `qtlogging.ini.txt`. If your text editor adds a
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`.txt` extension automatically, you need to stop it from doing so (see below). On macOS, TextEdit must be switched to
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plain text mode first via 'Format → Make Plain Text'.
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The file contains one rule per line. The `*.debug = false` rule turns off debug messages everywhere by default, and the
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`card_picture_loader.* = true` line then re-enables them for the card picture loader. The `.*` at the end means "this
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category and all of its sub categories". To enable a different category instead, just replace that line with the
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category name of your choice, for example `card_database.loading = true` or `window_main.startup = true`.
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# Step 2: Tell Cockatrice where the file is
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Cockatrice does not know about the file yet. You have to point it there by setting an environment variable called
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`QT_LOGGING_CONF` to the full location of your file. How to do this depends on your operating system:
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**Windows**
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1. Press the Windows key, type "environment variables", and open "Edit the system environment variables".
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2. Click "Environment Variables...", then under "User variables" click "New...".
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3. Set "Variable name" to `QT_LOGGING_CONF` and "Variable value" to the full path of your file, for example
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`C:\Users\YourName\Documents\qtlogging.ini`.
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4. Confirm all dialogs, then close and reopen Cockatrice.
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Alternatively, if Cockatrice is installed in a folder you can write to, you can simply place the `qtlogging.ini` file
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directly next to the Cockatrice executable (in the same folder as `cockatrice.exe`) and skip the environment variable
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altogether. Note that this copy may be replaced when you update the client.
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**macOS**
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Open the Terminal app (it is in 'Applications → Utilities') and run the following two commands, replacing the path
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with the full location of your file:
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```shell
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launchctl setenv QT_LOGGING_CONF /path/to/qtlogging.ini
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open -a Cockatrice
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```
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You can also use `export QT_LOGGING_CONF=/path/to/qtlogging.ini` to set the variable for the current terminal session.
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The setting stays active until you log out or restart your Mac. If you have multiple users on the same Mac, be aware
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that this setting only applies to your user account.
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**Linux**
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For a quick test, open a terminal and start Cockatrice with the file on the command line, replacing the path with the
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full location of your file:
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```shell
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QT_LOGGING_CONF=/path/to/qtlogging.ini cockatrice
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```
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If this works and you want it to apply every time you start Cockatrice, add the following line to your `~/.profile`
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file and log in again:
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```shell
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export QT_LOGGING_CONF="/path/to/qtlogging.ini"
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```
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# Step 3: See the logs
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Now that debug logging is enabled, open Cockatrice and trigger the behavior you are investigating, for example by
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opening a deck, reloading the card database, or starting a game.
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The easiest way to see the logs is to use the built-in log viewer inside Cockatrice itself: open 'Help → View Debug
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Log'. A window appears that shows the log messages live and keeps the most recent entries. It even has a 'Copy to
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clipboard' button so you can paste the output into a bug report or a Discord message. This works the same on every
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operating system.
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If you prefer to capture everything to a file instead, start Cockatrice with the `--debug-output` option:
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```shell
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cockatrice --debug-output
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```
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Cockatrice then writes the full log to a file called `qdebug.txt` in the folder it was started from.
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# Which categories are available?
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Every message Cockatrice logs belongs to a category. The following table lists the most useful ones for troubleshooting,
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grouped by area. Enable a category by adding a line like `category = true` to your `qtlogging.ini` file (or use a `.*`
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suffix, e.g. `card_picture_loader.*`, to include all sub categories).
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| What you want to see | Categories |
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| ------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
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| Card picture loading (URLs, local file hits/misses, downloads, redirects) | `card_picture_loader.*` |
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| Card database loading and parsing | `card_database`, `card_database.loading`, `card_database.loading.success_or_failure`, `cockatrice_xml.*` |
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| Card, set, and deck information | `card_info`, `card_list`, `deck_loader` |
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| Startup sequence and update checks | `window_main.startup.*`, `release_channel`, `spoiler_background_updater` |
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| User interface and themes | `theme_manager`, `sound_engine`, `flow_layout`, `flow_widget.*`, `pixel_map_generator`, `card_info_picture_widget` |
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| Networking and servers | `local_client`, `remote_client`, `tapped_out_interface`, `servers_settings` |
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| In-game logic | `player`, `game_scene.*`, `card_zone.*`, `view_zone`, `game_event_handler` |
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| Dialogs and tabs | `dlg_settings`, `dlg_update`, `dlg_tip_of_the_day`, `tab_game`, `tab_message`, `tab_supervisor` |
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| Settings and shortcuts | `settings_cache`, `shortcuts_settings` |
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| Deck and card filtering | `filter_string`, `deck_filter_string`, `syntax_help` |
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For example, to investigate why a card database update seems to fail, enable the card database categories:
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```ini
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[Rules]
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*.debug = false
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card_database = true
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card_database.loading = true
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card_database.loading.success_or_failure = true
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cockatrice_xml.* = true
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```
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# When you are done
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To turn the diagnostics back off, just reverse what you did: remove the `QT_LOGGING_CONF` environment variable (or
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unset it again via `launchctl unsetenv QT_LOGGING_CONF` on macOS) and/or delete the `qtlogging.ini` file, then restart
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Cockatrice. Leaving it on is harmless, but the extra logging can make the client slightly slower.
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For the full details on how Cockatrice logging works, including the complete list of categories, see @ref logging.
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@page fixing_card_pictures Fixing Card Pictures
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This guide collects the common causes for card pictures not showing up, showing the wrong printing, or showing the
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card back instead of the artwork, and how to fix them.
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Work through the steps in order. In most cases the problem is caused by an outdated client, misconfigured download
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URLs, stale local images, or a corrupted cache.
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# Update Your Client
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Picture handling bugs are fixed on a regular basis, so the first thing to try is updating your client.
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Use the update check in 'Help → Check for Updates' (or look for the update prompt shown on startup).
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If a fix has not yet made it into the latest stable release, it may already be available in the beta release. The beta
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ships very frequently and usually receives a follow-up fix within a day or two if something breaks.
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See @subpage beta_release for instructions on how to switch to the beta channel.
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# Check Your Download URLs
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Card pictures are downloaded from a list of URL templates. Each template is tried in order until one produces a valid
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image, so the order matters: URLs at the top of the list are tried first.
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The list can be found in 'Cockatrice → Settings' (or Ctrl + Shift + P by default), on the 'Deck Editor' tab, in the
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'URL Download Priority' section. Make sure 'Download card pictures on the fly' is enabled and that the list contains
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valid URLs. If you suspect the list has been modified or corrupted, press 'Reset Download URLs' to restore the
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defaults.
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For information on how to add your own custom URL templates, see the 'How to add a custom URL' link in the same
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settings section.
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# Check Your Local Picture Folder
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Before any network request is made, Cockatrice looks for local image files. If a matching file is found on disk it is
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shown instead of anything downloaded, even if it is the wrong image.
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The pictures directory is configured on the 'General' settings tab, under 'Directories' → 'Pictures directory'.
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Cockatrice checks the following locations, in order:
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- The custom pictures folder (recursively indexed by file name).
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- `<pictures directory>/<set code>/<card file name>`
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- `<pictures directory>/downloadedPics/<set code>/<card file name>`
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The following import naming schemes are recognized (using both `_` and `-` as separators):
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| Scheme | Pattern |
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| --------------------------- | -------------------------- |
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| Card Name + Provider ID | `{name}_{providerId}` |
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| Card Name + Set + Collector | `{name}_{set}_{collector}` |
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| Set + Collector + Card Name | `{set}_{collector}_{name}` |
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| Card Name + Set | `{name}_{set}` |
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| Card Name | `{name}` |
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If a picture you downloaded or placed manually is wrong, stale, or corrupted, delete the offending file. Pay special
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attention to the `downloadedPics` subfolder: this is where the filesystem caching method writes downloaded images, and
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after a provider outage it can permanently contain the wrong printing until you delete it manually.
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See @ref loading_card_pictures for details on how local images are loaded.
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# Clear Caches
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Cockatrice caches card pictures in three places. All of them can be managed on the 'Storage' settings tab:
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- **Network cache** — downloaded images stored on disk. Press 'Delete Cached Images' to clear it.
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- **Filesystem / image backup** — downloaded images written directly to `downloadedPics`. Press 'Delete Saved Images'
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to clear it.
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- **In-memory (pixmap) cache** — images currently held in RAM. Press 'Clear In-Memory Images' to clear it.
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If a provider outage caused the wrong pictures to be downloaded and cached, clearing the network cache (and the
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'Delete Saved Images' button if you use the filesystem caching method) will force Cockatrice to download the correct
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images again. The redirect cache TTL (also on the Storage tab) controls how long previously seen redirects for
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download URLs are remembered; lowering it can help if a URL used to redirect somewhere else.
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# Restart the Client
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After updating the client, changing the download URLs, moving or deleting local image files, or clearing caches, it is
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recommended to restart Cockatrice so that all changes are fully picked up.
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# Check Logs
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Before changing any settings, check the existing logs first. Rate limit errors and most download errors are already
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logged at warn level, so you may find the cause without enabling debug mode.
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Open 'Help → View Debug Log' and look for error or warning messages related to card picture loading. If you need more
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detail than the default log level provides, see below.
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# Enable Picture Loader Debug Logs
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If the steps above did not solve the problem, you can turn on a "diagnostics mode" that prints what the picture loader
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is actually doing: which URL it is trying, whether it found or missed a file on disk, whether the download succeeded or
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failed, and which redirects it followed. This information is extremely useful when asking for help.
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See @subpage enabling_debug_logs for a step-by-step guide on how to enable the logs, including instructions
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for Windows, macOS, and Linux.
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# Provider Accuracy
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Cards in Cockatrice are identified by a provider ID, which is the Scryfall UUID of a specific printing. Decks store
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this ID, which is why the exact printing a card was added as can be looked up again.
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The Scryfall URL templates built into Cockatrice use this provider ID directly (`!set:uuid!`), so they always download
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the exact printing that was requested.
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The Gatherer URL templates, on the other hand, do **not** use the provider ID. They resolve pictures by multiverse ID
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(`!set:muid!`) or by card name (`!name!`) only. As a result they may return a different printing than the one the
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provider ID refers to, or no picture at all for cards Gatherer does not know. If you need pictures to match the exact
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printing of a card, make sure the Scryfall URLs are at the top of your download URL priority list and consider removing
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or demoting the Gatherer URLs.
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